docs: update README to v1.3 — full feature set, file structure, CLI docs
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Q (AI Agent)
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# Chatwoot AI Agent — Multi-Inbox Intelligent Customer Service
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> **v1.0 — The Ancestor Version**
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> The foundation of a multi-tenant AI customer service platform built on self-hosted Chatwoot.
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> A multi-tenant AI customer service platform built on self-hosted Chatwoot.
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> Single WebSocket agent routes conversations to different AI agents per inbox — with seamless AI ↔ Human handoff.
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## Architecture Overview
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## Architecture
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```
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Customer (via Web Widget)
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Customer (Web Widget / API)
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│
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▼
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Chatwoot Self-Hosted (wss://)
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Chatwoot Self-Hosted (wss://chatwoot.275763.xyz/cable)
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│
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▼
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Chatwoot WS Agent ←── INBOX_CONFIG routing
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│ │
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▼ ▼
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sourcing-agent halo-blog-agent
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(Inbox 1) (Inbox 7)
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English 简体中文
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WS Agent (chatwoot_ws_agent.py)
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│ reads inboxes.json → routes by inbox_id
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│
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├── Inbox 1 → sourcing-agent (EN, 采购代理)
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├── Inbox 7 → halo-blog-agent (中文, 安防弱电顾问)
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└── Inbox 8 → amazon-agent (EN, Amazon 客服)
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```
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### Core Features
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## Features
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| Feature | Description |
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|:---------|:------------|
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| **7×24 AI Auto-Reply** | AI responds instantly to customer inquiries |
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| **AI ↔ Human Handoff** | Seamless switching: human replies → AI backs off; human leaves → AI resumes (15min timeout) |
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| **Customer-Unaware** | AI uses User session, not AgentBot — customer sees "agent reply" |
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| **Multi-Inbox Routing** | Single WS agent routes by `inbox_id` to different AI agents & knowledge bases |
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| **Private Notes** | AI auto-generates Chinese translation notes for human agents |
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| **Offline Resilience** | Bubble stays visible even when no agent is online |
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|:--------|:-----------|
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| **24/7 AI Auto-Reply** | AI responds instantly, acts as human agent (uses User session, not AgentBot) |
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| **AI ↔ Human Handoff** | Human replies → AI backs off. Human leaves → AI resumes after 15min timeout |
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| **Multi-Inbox Routing** | Single WS agent serves multiple sites/inboxes, each with its own AI agent & knowledge base |
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| **Hot-Reload Config** | `inboxes.json` — add/edit inboxes without restarting the agent (30s polling) |
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| **Auto-Provision** | `provision.py` — one command to create Chatwoot inbox + AI agent + routing config |
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| **Health & Metrics** | CLI: `--health`, `--metrics`, `--ws-status`, `--list-inboxes`, `--inbox-stats` |
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| **Default Fallback** | Hardcoded `DEFAULT_INBOX_CONFIG` ensures demo sites work even without `inboxes.json` |
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| **Private Notes** | AI auto-generates Chinese notes for human agents on each reply |
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| **Zero Monthly Fee** | Self-hosted Chatwoot + QwenPaw, no SaaS subscription |
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### Routing Matrix
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## Routing Matrix
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| Inbox ID | Site | AI Agent | Language | Role |
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|:--------:|:-----|:---------|:--------:|:-----|
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| Inbox | Site | Agent | Lang | Role |
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|:-----:|:-----|:------|:----:|:-----|
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| 1 | greatqiu.cn | sourcing-agent | EN | Global Sourcing Advisor |
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| 7 | shopqiu.com | halo-blog-agent | 简体中文 | 安防弱电技术顾问 |
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| 7 | shopqiu.com | halo-blog-agent | 中文 | 安防弱电技术顾问 |
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| 8 | Amazon (API) | amazon-agent | EN | Amazon Customer Service |
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## Quick Start
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### Prerequisites
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- Python 3.8+
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- Self-hosted [Chatwoot](https://www.chatwoot.com/) instance
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- [QwenPaw](https://qwenpaw.dev/) (or any OpenAI-compatible API)
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### Installation
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```bash
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git clone https://github.com/hanmolabiqiu/chatwoot-ai-agent.git
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cd chatwoot-ai-agent
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pip install -r requirements.txt
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```
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### Configuration
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Copy and edit the environment file:
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```bash
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cp .env.example .env
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```
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Configure your Chatwoot API credentials and AI model settings in `.env`.
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### Run
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```bash
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# Edit .env with your Chatwoot API credentials
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python3 chatwoot_ws_agent.py
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```
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The agent will connect to Chatwoot via WebSocket and start listening for messages.
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### CLI Commands
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## Project Structure
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```bash
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python3 chatwoot_ws_agent.py # Start the WS agent
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python3 chatwoot_ws_agent.py --health # Health check (JSON)
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python3 chatwoot_ws_agent.py --metrics # Performance metrics (JSON)
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python3 chatwoot_ws_agent.py --ws-status # WebSocket connection status
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python3 chatwoot_ws_agent.py --list-inboxes # List configured inboxes
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python3 chatwoot_ws_agent.py --inbox-stats # Formatted inbox statistics table
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python3 chatwoot_ws_agent.py --inbox-stats-csv # Stats as CSV
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python3 chatwoot_ws_agent.py --inbox-stats-one-line # One-line summary
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python3 chatwoot_ws_agent.py --renew # Force session renew
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python3 chatwoot_ws_agent.py --test-ws # Test WebSocket connection
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```
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### Add a New Tenant
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```bash
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python3 provision.py --name "NewSite" --type web_widget --lang en
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# Output: inbox ID, agent ID, embed code
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```
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## File Structure
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```
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chatwoot-ai-agent/
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├── chatwoot_ws_agent.py # Main WS agent — the core engine
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├── chatwoot_ws_agent.py # Core engine — WS agent with multi-inbox routing
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├── inboxes.json # Hot-reloadable inbox routing config
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├── provision.py # Auto-provision new tenants
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├── CHANGELOG.md # Version history (v1.0 → v1.3)
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├── knowledge-base.md # Knowledge base for halo-blog-agent
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├── SOUL-halo-blog-agent.md # AI personality for 安防弱电 (Chinese)
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├── .env.example # Environment configuration template
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├── SOUL-halo-blog-agent.md # AI personality — 安防弱电 (Chinese)
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├── SOUL-amazon-agent.md # AI personality — Amazon CS (English)
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├── PROFILE-amazon-agent.md # Amazon agent profile
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├── .env.example # Environment config template
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├── requirements.txt # Python dependencies
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├── README.md # This file
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└── .gitignore # Git ignore rules
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└── .gitignore
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```
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## Version History
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| Version | Date | Highlights |
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|:--------|:-----|:-----------|
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| v1.0 | 2026-05-31 | Initial release — dual inbox routing, AI↔Human handoff, knowledge base |
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| Ver | Date | Highlights |
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|:----|:-----|:-----------|
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| v1.3 | 2026-06-03 | Metrics monitoring, health check CLI, default config fallback, inbox-stats cleanup |
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| v1.2 | 2026-06-02 | Hot-reload `inboxes.json`, `provision.py` auto-provision |
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| v1.1 | 2026-06-02 | Amazon API inbox, API inbox human detection fix |
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| v1.0 | 2026-06-01 | Initial: dual inbox routing, AI↔Human handoff, knowledge base |
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## Roadmap
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- [ ] **Config Center** — Dynamic INBOX_CONFIG from database instead of hardcoded
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- [ ] **Multi-Tenant Platform** — Auto-provision inboxes on payment, user self-service dashboard
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- [ ] **Amazon API Integration** — Product research, order management, customer message sync
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- [ ] **TikTok Channel** — Social commerce integration
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- [ ] **Tenant Knowledge Base UI** — Self-managed KB per tenant
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- [ ] **Seat-Based Billing** — Pay-per-agent pricing model
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- [x] Multi-inbox routing (GreatQiu + HALO + Amazon)
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- [x] Hot-reload config (`inboxes.json`)
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- [x] Auto-provision script (`provision.py`)
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- [x] Health check & metrics monitoring
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- [ ] FastAdmin management backend (ChatHub plugin)
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- [ ] Tenant self-service registration + payment
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- [ ] WhatsApp Business API channel
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- [ ] Chatwoot Captain AI integration
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- [ ] Automated backup & alerting
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## License
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