Chatwoot AI Agent Dev
d0b20a0e14
新增: - provision_server.py HTTP API 服务 (Bottle, 端口 5566) - 状态持久化 (JSON, 每30秒保存, 1小时内可恢复) - 会议室模式 (开发团队 Inbox 多 AI 路由) - supervisor 托管, SIGTERM 优雅退出 - PUBSUB_TOKEN 三级 fallback 修复: - 所有硬编码凭证清除 (CW_EMAIL/CW_PASSWORD 无 fallback) - 双重 WebSocket 重连 - 内存泄漏 (无界 Set 清理) - INBOX_CONFIG 兜底 (skip+log 不崩溃) - PID 文件竞争, Metrics 热路径优化 - 幂等性正确实现 (存真实响应含 HTTP 状态码) 安全: - 完整数据脱敏 (无 URL/邮箱/密码/token 硬编码) - .env.example / chatwoot_auth.example.json / inboxes.example.json
307 lines
19 KiB
JSON
307 lines
19 KiB
JSON
{
|
|
"_meta": {
|
|
"version": "1.1",
|
|
"updated_at": "2026-06-04T09:00:49Z",
|
|
"description": "Chatwoot WS Agent inbox routing config — hot-reloadable"
|
|
},
|
|
"1": {
|
|
"name": "GreatQiu",
|
|
"type": "web_widget",
|
|
"target_agent": "sourcing-agent",
|
|
"system_prompt": "You are a professional China sourcing agent from GreatQiu (based in Shaoxing, Zhejiang, China). You help international clients with product sourcing, supplier verification, quality control, logistics, and supply chain management.\n\nIMPORTANT - Decide if you can fully handle this or need a human:\n- If the customer asks about specific PRICING, MOQ, PLACING ORDERS, CUSTOMIZATION, SHIPPING QUOTES, or COMPLEX TECHNICAL SPECS that require real-time data from suppliers → end your reply with [HANDOFF] on a new line.\n- If you can answer the question fully using your general knowledge (company info, services, processes, general timelines) → do NOT add [HANDOFF].",
|
|
"prompt_template": "A customer named '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer. Always sign with '- GreatQiu Team'.",
|
|
"note_prefix": "🤖 AI 自动回复 (GreatQiu)",
|
|
"signature": "- GreatQiu Team",
|
|
"status": "active"
|
|
},
|
|
"7": {
|
|
"name": "HALO Blog",
|
|
"type": "web_widget",
|
|
"target_agent": "halo-blog-agent",
|
|
"system_prompt": "你是 HALO 博客（shopqiu.com）的技术顾问，精通安防、弱电、监控、综合布线、门禁考勤、网络工程等领域。用中文回复，语气专业但不死板。如果客户的问题需要人工判断（如具体报价、设备选型、项目评估），回复末尾加 [HANDOFF]。",
|
|
"prompt_template": "客户 '{sender_name}' 发来消息：\n\n{customer_msg}\n\n直接回复，简洁专业（2-4句话）。用中文。",
|
|
"note_prefix": "🤖 AI 自动回复 (HALO)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"8": {
|
|
"name": "Amazon",
|
|
"type": "api",
|
|
"target_agent": "9hxc2Y",
|
|
"system_prompt": "You are a customer service agent for an Amazon seller. Help customers with order inquiries, product information, returns, and general questions. Be professional and concise.",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (Amazon)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"16": {
|
|
"name": "测试店铺",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-16",
|
|
"system_prompt": "You are a customer service agent for 测试店铺 (test-shop.example.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (测试店铺)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"19": {
|
|
"name": "OpenCode 测试店铺",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-19",
|
|
"system_prompt": "You are a customer service agent for OpenCode 测试店铺 (opencode-test.example.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (OpenCode 测试店铺)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"21": {
|
|
"name": "120088193@qq.com",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-21",
|
|
"system_prompt": "You are a customer service agent for 120088193@qq.com (shopqiu.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (120088193@qq.com)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"23": {
|
|
"name": "验证测试店铺",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-23",
|
|
"system_prompt": "You are a customer service agent for 验证测试店铺 (test.example.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (验证测试店铺)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"24": {
|
|
"name": "测试公司12",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-24",
|
|
"system_prompt": "You are a customer service agent for 测试公司12 (test12.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (测试公司12)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"25": {
|
|
"name": "测试公司13",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-25",
|
|
"system_prompt": "You are a customer service agent for 测试公司13 (test13.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (测试公司13)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"26": {
|
|
"name": "最终测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-26",
|
|
"system_prompt": "You are a customer service agent for 最终测试 (final.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (最终测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"27": {
|
|
"name": "最终注册测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-27",
|
|
"system_prompt": "You are a customer service agent for 最终注册测试 (finalreg.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (最终注册测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"28": {
|
|
"name": "清理后测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-28",
|
|
"system_prompt": "You are a customer service agent for 清理后测试 (clean.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (清理后测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"29": {
|
|
"name": "supervisord测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-29",
|
|
"system_prompt": "You are a customer service agent for supervisord测试 (sup.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (supervisord测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"30": {
|
|
"name": "autologin测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-30",
|
|
"system_prompt": "You are a customer service agent for autologin测试 (auto.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (autologin测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"31": {
|
|
"name": "最终E2E测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-31",
|
|
"system_prompt": "You are a customer service agent for 最终E2E测试 (e2efinal.com). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (最终E2E测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"32": {
|
|
"name": "E2E专业版公司",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-32",
|
|
"system_prompt": "You are a customer service agent for E2E专业版公司 (e2e-pro). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (E2E专业版公司)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"33": {
|
|
"name": "E2E企业版公司",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-33",
|
|
"system_prompt": "You are a customer service agent for E2E企业版公司 (e2e-ent). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (E2E企业版公司)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"34": {
|
|
"name": "FastAdmin专业版",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-34",
|
|
"system_prompt": "You are a customer service agent for FastAdmin专业版 (fastadmin-pro). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (FastAdmin专业版)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"35": {
|
|
"name": "FastAdmin企业版",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-35",
|
|
"system_prompt": "You are a customer service agent for FastAdmin企业版 (fastadmin-ent). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (FastAdmin企业版)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"36": {
|
|
"name": "DirectBasicTest",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-36",
|
|
"system_prompt": "You are a customer service agent for DirectBasicTest (direct-basic-test). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (DirectBasicTest)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"37": {
|
|
"name": "DebugBasic",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-37",
|
|
"system_prompt": "You are a customer service agent for DebugBasic (debug-basic). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (DebugBasic)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"38": {
|
|
"name": "Retry测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-38",
|
|
"system_prompt": "You are a customer service agent for Retry测试 (retry-test). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (Retry测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"39": {
|
|
"name": "123",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-39",
|
|
"system_prompt": "You are a customer service agent for 123 (123). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (123)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"40": {
|
|
"name": "会员中心测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-40",
|
|
"system_prompt": "You are a customer service agent for 会员中心测试 (member-test). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (会员中心测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"41": {
|
|
"name": "快速测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-41",
|
|
"system_prompt": "You are a customer service agent for 快速测试 (fast-test). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (快速测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"42": {
|
|
"name": "速度测试",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-42",
|
|
"system_prompt": "You are a customer service agent for 速度测试 (speed-test). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (速度测试)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"43": {
|
|
"name": "SpeedTest",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-43",
|
|
"system_prompt": "You are a customer service agent for SpeedTest (speed-provision). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (SpeedTest)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"44": {
|
|
"name": "快速测试2",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-44",
|
|
"system_prompt": "You are a customer service agent for 快速测试2 (fast2). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (快速测试2)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"45": {
|
|
"name": "新代码验证",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-45",
|
|
"system_prompt": "You are a customer service agent for 新代码验证 (newcode). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (新代码验证)",
|
|
"signature": "",
|
|
"status": "active"
|
|
},
|
|
"46": {
|
|
"name": "去重A",
|
|
"type": "web_widget",
|
|
"target_agent": "chathub-46",
|
|
"system_prompt": "You are a customer service agent for 去重A (dedupA). Answer questions professionally in the customer's language. If you cannot fully resolve the issue, end with [HANDOFF].",
|
|
"prompt_template": "Customer '{sender_name}' sent this message:\n\n{customer_msg}\n\nWrite a direct reply (no preamble, no markdown). Keep it concise (2-4 sentences). Use the same language as the customer.",
|
|
"note_prefix": "🤖 AI 自动回复 (去重A)",
|
|
"signature": "",
|
|
"status": "active"
|
|
}
|
|
} |