Q (AI Agent)Chatwoot AI Agent — Multi-Inbox Intelligent Customer Service
A multi-tenant AI customer service platform built on self-hosted Chatwoot.
Single WebSocket agent routes conversations to different AI agents per inbox — with seamless AI ↔ Human handoff.
Architecture
Customer (Web Widget / API)
│
▼
Chatwoot Self-Hosted (wss://chatwoot.275763.xyz/cable)
│
▼
WS Agent (chatwoot_ws_agent.py)
│ reads inboxes.json → routes by inbox_id
│
├── Inbox 1 → sourcing-agent (EN, 采购代理)
├── Inbox 7 → halo-blog-agent (中文, 安防弱电顾问)
└── Inbox 8 → amazon-agent (EN, Amazon 客服)
Features
| Feature | Description |
|---|---|
| 24/7 AI Auto-Reply | AI responds instantly, acts as human agent (uses User session, not AgentBot) |
| AI ↔ Human Handoff | Human replies → AI backs off. Human leaves → AI resumes after 15min timeout |
| Multi-Inbox Routing | Single WS agent serves multiple sites/inboxes, each with its own AI agent & knowledge base |
| Hot-Reload Config | inboxes.json — add/edit inboxes without restarting the agent (30s polling) |
| Auto-Provision | provision.py — one command to create Chatwoot inbox + AI agent + routing config |
| Health & Metrics | CLI: --health, --metrics, --ws-status, --list-inboxes, --inbox-stats |
| Default Fallback | Hardcoded DEFAULT_INBOX_CONFIG ensures demo sites work even without inboxes.json |
| Private Notes | AI auto-generates Chinese notes for human agents on each reply |
| Zero Monthly Fee | Self-hosted Chatwoot + QwenPaw, no SaaS subscription |
Routing Matrix
| Inbox | Site | Agent | Lang | Role |
|---|---|---|---|---|
| 1 | greatqiu.cn | sourcing-agent | EN | Global Sourcing Advisor |
| 7 | shopqiu.com | halo-blog-agent | 中文 | 安防弱电技术顾问 |
| 8 | Amazon (API) | amazon-agent | EN | Amazon Customer Service |
Quick Start
git clone https://github.com/hanmolabiqiu/chatwoot-ai-agent.git
cd chatwoot-ai-agent
pip install -r requirements.txt
cp .env.example .env
# Edit .env with your Chatwoot API credentials
python3 chatwoot_ws_agent.py
CLI Commands
python3 chatwoot_ws_agent.py # Start the WS agent
python3 chatwoot_ws_agent.py --health # Health check (JSON)
python3 chatwoot_ws_agent.py --metrics # Performance metrics (JSON)
python3 chatwoot_ws_agent.py --ws-status # WebSocket connection status
python3 chatwoot_ws_agent.py --list-inboxes # List configured inboxes
python3 chatwoot_ws_agent.py --inbox-stats # Formatted inbox statistics table
python3 chatwoot_ws_agent.py --inbox-stats-csv # Stats as CSV
python3 chatwoot_ws_agent.py --inbox-stats-one-line # One-line summary
python3 chatwoot_ws_agent.py --renew # Force session renew
python3 chatwoot_ws_agent.py --test-ws # Test WebSocket connection
Add a New Tenant
python3 provision.py --name "NewSite" --type web_widget --lang en
# Output: inbox ID, agent ID, embed code
File Structure
chatwoot-ai-agent/
├── chatwoot_ws_agent.py # Core engine — WS agent with multi-inbox routing
├── inboxes.json # Hot-reloadable inbox routing config
├── provision.py # Auto-provision new tenants
├── CHANGELOG.md # Version history (v1.0 → v1.3)
├── knowledge-base.md # Knowledge base for halo-blog-agent
├── SOUL-halo-blog-agent.md # AI personality — 安防弱电 (Chinese)
├── SOUL-amazon-agent.md # AI personality — Amazon CS (English)
├── PROFILE-amazon-agent.md # Amazon agent profile
├── .env.example # Environment config template
├── requirements.txt # Python dependencies
├── README.md # This file
└── .gitignore
Version History
| Ver | Date | Highlights |
|---|---|---|
| v1.3 | 2026-06-03 | Metrics monitoring, health check CLI, default config fallback, inbox-stats cleanup |
| v1.2 | 2026-06-02 | Hot-reload inboxes.json, provision.py auto-provision |
| v1.1 | 2026-06-02 | Amazon API inbox, API inbox human detection fix |
| v1.0 | 2026-06-01 | Initial: dual inbox routing, AI↔Human handoff, knowledge base |
Roadmap
- Multi-inbox routing (GreatQiu + HALO + Amazon)
- Hot-reload config (
inboxes.json) - Auto-provision script (
provision.py) - Health check & metrics monitoring
- FastAdmin management backend (ChatHub plugin)
- Tenant self-service registration + payment
- WhatsApp Business API channel
- Chatwoot Captain AI integration
- Automated backup & alerting
License
MIT